Nexles Europe | How to place an order & Delivery service

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How do we deliver to Europe, via DHL?

Products delivered via air will be shipped through DHL, with a delivery time of 1 to 2 business days (from Monday to Friday), depending on the destination. The delivery cost starts at 12 EUR, depending on the weight of the package and the country of arrival.

Below you can find the estimated timeframes for delivering parcels in different areas of Europe with DHL. The periods mentioned are shown in working days, which means Monday - Friday.

1 day: Albania, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, Vatican City.

2 days: Andorra, Belarus, Bosnia and Herzegovina, Cyprus, Malta, Montenegro, Republic of Moldova.

*In the regions where customs clearance is needed, delivery with DHL might be delayed by up to 2 working days due to the customs process. An additional fee will be added.

We do not offer delivery with DHL to the following countries:

• Turkey

• Ukraine

How do we deliver to Europe, via GLS?

Products delivered via road will be shipped through GLS, with a delivery time of 2 to 7 business days (from Monday to Friday), depending on the destination.

Below you can find the estimated timeframes for delivering parcels in different areas of Europe with GLS. The periods mentioned are shown in working days, which means Monday - Friday.

2 days: Bulgaria, Hungary, Slovakia;
3 days: Austria, Croatia, Czech Republic, Poland;
4 days: Belgium, Germany, Netherlands, Luxembourg, Liechtenstein, Slovenia, Serbia, Switzerland;
5 days: Denmark, Italy, Monaco, San Marino, Vatican;
6 days: France, Greece, Sweden;
7 days: Andorra, Ireland, Finland, Norway, Portugal, Spain;
8 days: Estonia, Gibraltar, Latvia, Lithuania, Malta.

**In the regions where customs clearance is needed, delivery with GLS might be delayed by up to 4 working days due to the customs process. An additional fee will be added.

We do not offer delivery with GLS to the following countries:

• Albania

• Belarus

• Bosnia and Herzegovina

• Cyprus

• Iceland

• Macedonia

• Montenegro

• Republic of Moldova

• Turkey

• Ukraine

• United Kingdom

How do we make International Deliveries?

Nexles ships to over 200 locations worldwide. You can view a list of available shipping locations on the checkout page when selecting the country of destination. We deliver internationally via DHL's air delivery service. The time that the parcel will take to arrive to you will vary depending on the country of destination.

Due to certain restrictions, some items cannot be shipped internationally, as they are not accepted for air delivery. When you will encounter such an item, a prompt will appear on the product page and checkout page, advising 'We can only deliver by plane, via DHL, to your country, and this product or some in your cart cannot be delivered by plane.'.

Depending on the item in question, you can contact us at eu@nexles.com and we will try to find an alternative delivery method.

How much do I pay for shipping?

Some products have free shipping, while for others, the shipping costs depend on a number of factors, such as the country of destination, shipping speed (depending on the courier chosen), and parcel weight. 

During the checkout process, the total amount that needs to be paid for shipping will be calculated and shown, as you fill in the delivery details. The final pricing of the order will be available at checkout for review before you complete your purchase

International shipping rates are calculated based on the same factors.

How much do I pay for Customs Clearance?

Duty taxes (or customs tariffs) are set by the destination country's customs authorities and are determined based on a combination of factors, such as the country of origin or manufacturing of the goods being purchased and the classification of that merchandise, in accordance with a harmonized system adopted and used by the countries that we make deliveries to.

For some countries or regions, a duty tax will be added to the total amount of the order. In the regions where this tax applies, the delivery may also be delayed by 2 - 4 working days due to the customs process.

This tax is applied to the following regions in Europe, as well as all other international countries:

• Albania;

• Andorra (Andorra la Vella, Canillo, Encamp, Escaldes-Engordany, La Massana, Ordino, Sant Julia de Loria);

• Belarus;

• Bosnia and Herzegovina;

• Cyprus

• Iceland;

• Liechtenstein (Ruggell, Schellenberg, Gamprin, Eschen, Mauren, Schaan, Planken, Vaduz, Triesenberg, Triesen, Balzers);

• Macedonia;

• Republic of Moldova;

• Montenegro;

• Norway (Nrodland, Troms, Finnmark, Nord-Trondelag, More og Romsdal, Sogn og Fjordane, Hordaland, Rogaland, Aust-Agder, Vest-Agder, Buskerud);

• Serbia (Belgrade, Vojvodina, Macva, Kolubara, Moravica Zlatibor, Sumadija, Pomoravlje, Raska, Rasina, Podunavlje, Branicevo, Bor, Zajecar, Nisava, Pirot, Toplica, Jablanica, Pcinja, Kosovo, Kosovo-Pomoravlje, Kosavska Mitrovica, Pec, Prizren);

• Spain (Las Palmas, Santa Cruz de Tenerife)

• Switzerland (St. Gallen, Thurgau, Appenzell Innerrhoden, Appenzell Ausserrhoden, Glarus, Schaffhausen, Graubunden, Zurich, Uri, Schwyz, Obwalden, Nidwalden, Lucerne, Zug, Basel-Stadt, Basel-Landchaft, Aargau, Bern, Solothurn, Fribourg, Neuchatel, Jura, Geneva, Vaud, Valais, Ticino);

• United Kingdom;

• Vatican