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Return policy

The Return Policy for the orders and products bought online from Nexles Australia is available only in certain conditions, described bellow. The damaged equipments are not included in this Policy.

The time you get to make a return and get a refund is 30 days. You will get a store credit as your refund, up to 45 days.

We know that all the products that we sell are high quality and have been tested. The manufacturer are long inovators and have been in the market for long time. So we stand behind our products!
If you are not satisfied, you can return the item back to us. We want you to be happy with your investment in our products, so please contact us if for any reason you are not satisfied. In most cases, we are able to work with our customers and give them the help and guidance they need to get the most out of their products.

If you would like to arrange a return for a product, please contact us prior to returning the products. We will then issue you with a Return Authorisation Form. If an item is received back into our warehouse without this form it may be rejected and returned to sender. All products must be in a new condition and be returned in their original packaging with all included accessories as well as any complementary products and must not be damaged in any way by you during the time the Product is in your possession. The goods will remain your responsibility during transit until such time as they are received at the address as supplied by our staff or our 3rd party warehousing. We will accept no liability for any loss or damage which may occur during transit. If the product returned without packaging, a 30% restocking fee is charged. We do not refund any delivery fees. If the product is found not to have a problem, you may be required to pay for the transport or inspection costs.

We will happily issue a full refund or exchange if you are unhappy with your item. If the item you received is damaged or faulty we may ask for photos to be sent through prior to the return, this helps us to quickly work towards the easiest solution and is also passed through to our dispatching / product development teams to improve our procedures and processes.

Please note the cost of shipping products back to our services center for a warranty assessment are covered by the customer. We will cover the cost of sending out the repaired or replacement product to the customer once the warranty claim request has been resolved.

Once authorized, the refund will be issued within 45 days from the date of authorization.

If you would like to arrange a return, please don’t hesitate to email us or use our online-chat facilities to speak to one of our Customer Service Representative.

Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.


Return Form

    In order to return the products purchased online through the Nexles website, please:
  • 1. Make sure you read the product Return Policy
  • 2. Fill out the form below.
  • 3. Wait for a Nexles representative to reply to your request
  • Allowed filetypes: .pdf, .doc, .jpg, .png, .zip, .rar
  • Send

List of Discounts

  • 2%
    For orders between AU$300 and AU$700

    Discount code: NXLAU-2%

  • 4%
    For orders between AU$701 and AU$1200

    Discount code: NXLAU-4%

  • 7%
    For orders above AU$1201

    Discount code: NXLAU-7%

  • None of the discounts are applicable for products in the 'Sprayers-Foggers' and 'Special Units' categories.
  • It is not possible to accumulate more coupons in your shopping cart.